Please note: we use the carrier’s “Delivered” timestamp as the official delivery date for the 5-day window. For full details, please see our Refund Policy.
Our team inspects every order carefully before it ships — but if something slips through, we’ll fix it as quickly as we can.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 5 days of delivery so we can review it and make it right.
Please note: we use the carrier’s “Delivered” date as the official delivery date for the 5-day window.
Do you offer exchanges for size, color, or design?
Because every item is made to order, we’re not able to offer exchanges for size, color, or design changes.
Please double-check the size charts and product details before ordering.
If your order arrives damaged or incorrect, please see the “What if my order arrives damaged or incorrect?” section above — we’ll make it right.
What counts as a workmanship issue?
A workmanship issue includes things like a misprint, incorrect engraving, wrong design applied, or a clear production defect.
Because many of our products are made from natural materials — especially wood — naturally occurring variations, grain patterns, and slight imperfections are normal and not considered defects. Every piece turns out a little different, and that’s part of its character.
Workmanship issues do not include size, color, or design preference changes.
My package says delivered, but I don’t have it. What do I do?
