If your order arrives damaged or incorrect, please contact us within 5 days of delivery so we can review it and make it right.

Email: possibiliteescrew@gmail.com

Please include:

• Your order number

• A clear photo of the issue

• A brief note about what happened

Please note: we use the carrier’s “Delivered” timestamp as the official delivery date for the 5-day window. For full details, please see our Refund Policy.

Our team inspects every order carefully before it ships — but if something slips through, we’ll fix it as quickly as we can.

If your order arrives damaged or incorrect, please contact us within 5 days of delivery so we can review it and make it right.

Email: possibiliteescrew@gmail.com

Please include:

• Your order number

• A clear photo of the issue

• A brief note about what happened

Please note: we use the carrier’s “Delivered” date as the official delivery date for the 5-day window.

Because every item is made to order, we’re not able to offer exchanges for size, color, or design changes.

Please double-check the size charts and product details before ordering.

If your order arrives damaged or incorrect, please see the “What if my order arrives damaged or incorrect?” section above — we’ll make it right.

A workmanship issue includes things like a misprint, incorrect engraving, wrong design applied, or a clear production defect.

Because many of our products are made from natural materials — especially wood — naturally occurring variations, grain patterns, and slight imperfections are normal and not considered defects. Every piece turns out a little different, and that’s part of its character.

Workmanship issues do not include size, color, or design preference changes.

Start by checking:

• The shipping address on your order confirmation

• With household members or neighbors

• With your local USPS office

If you still can’t locate it, email us at possibiliteescrew@gmail.com and we’ll guide you on next steps.

Issues must be reported within 5 days of delivery.

We use the carrier’s “Delivered” timestamp as the official delivery date.

Email us anytime at possibiliteescrew@gmail.com with your order number and details.

We’re here to help.

Because items are made to order, we’re not able to accept gift returns or exchanges.

If there’s a workmanship issue, we’ll help fix it.